Programme Overview

This apprenticeship trains learners to service, maintain and repair light vehicles (cars and vans) across multiple systems — mechanical, electrical, diagnostic, electronic, hybrid and high-voltage systems. The role covers everything from routine servicing through to fault diagnosis and complex repair.

Technicians play a critical role in vehicle operations, customer satisfaction and business performance. They must combine technical competence, diagnostic insight, commercial awareness, health & safety compliance and customer service.

Who This Programme Is For

• New entrants or early-career mechanics ready to train in a full technician role
• Employers in automotive retail, dealership or independent garage environments needing skilled technicians
• Individuals passionate about vehicle technology, diagnostics and continual improvement
• Organisations looking to invest in future-ready technicians who understand hybrid/electric vehicles and modern workshop processes

What Apprentices Will Learn

Vehicle Systems & Diagnostics

• Engine, transmission, braking, steering, suspension, electrics, electronics, hybrid/high-voltage systems
• Use of diagnostic equipment and assessment of fault data
• Logical fault-finding sequences, problem-solving techniques and component testing

Routine Maintenance & Repair

• Service operations: oil changes, filters, inspections, consumables
• Repair operations: replacing components, assemblies, system checks, calibration
• Preparing vehicles for inspection and customer handover

Quality, Safety & Compliance

• Health & safety practices in the workshop environment
• Environmental and regulatory compliance, waste handling, emissions systems
• Business operational processes, customer service, commercial awareness

Professional Behaviours & Work Ethic

• Teamwork, time management, adaptability and initiative
• Communicating with colleagues and customers clearly and professionally
• Reflecting on own performance, seeking feedback and development

Key Skills Developed

• Hands-on competence in light vehicle service and repair
• Diagnostic reasoning and use of fault-finding equipment
• Ability to work across multiple vehicle systems, including emerging technologies
• Professional communication and customer service skills
• Understanding of workshop operations and business context
• Safe working habits and compliance awareness

End-Point Assessment (EPA)

Gateway Requirements:

• Employer/training provider confirm readiness
• English & Maths Level 2 achieved (if required)
• Portfolio of evidence completed

EPA Components:

1. Knowledge Test(s)– online exams assessing breadth of vehicle systems and theory
2. Skills Test / Practical Task– apprentice demonstrates vehicle service, diagnostics and repair tasks in a controlled environment
3. Professional Discussion– structured discussion based on portfolio and tasks

Grading:

Fail / Pass / Distinction