Programme Overview

This Level 3 Team Leader apprenticeship is designed for individuals who manage teams, projects or operational activities within a business. Apprentices develop the leadership, communication and managerial skills required to guide teams, set goals, support development, manage performance, resolve issues and contribute to business success.

Team leaders are found in organisations of all sizes across private, public and third sectors — in operational, project, administrative or technical contexts.

Who This Programme Is For

• First-line managers, team leaders, shift supervisors, project leads or line managers
• Individuals responsible for overseeing teams, coordinating tasks and delivering outcomes
• Organisations wanting to develop capable leaders who can support performance, manage people and drive improvement
• Staff who are ready to step into leadership, supervision or team coordination roles

What Apprentices Will Learn

Leadership & Management

• Leading, motivating and developing team members
• Setting objectives, aligning team activity with organisational goals
• Providing feedback, coaching and performance support

Operational Delivery & Change Management

• Planning workloads, allocating resources and monitoring performance
• Leading small projects or workstreams and managing change
• Resolving issues, making decisions and managing risk

Communication & Stakeholder Engagement

• Clear verbal and written communication to a variety of stakeholders
• Running meetings, presenting information and influencing outcomes
• Building relationships with internal and external partners

Personal Effectiveness & Innovation

• Time-management, prioritisation and adaptability
• Working ethically, professionally and promoting inclusion
• Analysing problems, implementing solutions and driving continuous improvement

Digital & Project Tools

• Using digital tools, systems and software for planning, analysis and reporting
• Applying project-management techniques (such as planning, monitoring, evaluation)

Key Skills Developed

• Team leadership and supervision
• Effective communication and collaboration
• Decision making and problem-solving
• Performance management and operational planning
• Change management and delivering improvement
• Professional development and self-management

End-Point Assessment (EPA)

Gateway Requirements:

• English & Maths achieved to required level
• Portfolio of evidence completed
• Employer confirms readiness of apprentice

EPA Components:

1. Presentation with Questions– apprentice delivers a presentation on a chosen topic and answers questions
2. Professional Discussion Underpinned by Portfolio– structured discussion with independent assessor supported by the apprentice’s portfolio

Grading: Fail / Pass / Distinction